A British railway service to London run by Dutch state-owned railway company NS has received more Twitter complaints than any other UK service, the Daily Mail says on Friday.

Abellio Greater Anglia received almost 73,000 negative tweets – or one in six of the complaints registered, the paper says.

The tweets were collated by travel feedback company CommuteLondon which searched for keywords such as ‘fault’, ‘profit’, ‘angry’ and ‘frustrated’, the paper says.

The survey covered the 14 train companies with services to London. The least hated train company was Chiltern, which received just 5,676 Twitter complaints.

A spokesman for Abellio told the paper: ‘In 2015 we are currently investing over £30m in improving our train fleet, customer service and train performance, and in better train cleaning.’

Abellio runs several other services in England, including Merseyrail and Northern Rail, and last October won the contract to provide train services in Scotland.